How the auto attendant feature works is when a customer makes a call to your business, the attendant receives the call with a professional greeting and provides the caller with various options. Whether it’s during or after business hours, different greetings can be played. There is no need to worry about getting a busy signal either- the attendant can handle multiple calls at one time, either by directing the caller to voicemail, to someone in the office they can talk to, or to a customized greeting telling the caller about the business.

Features of the PBX phone system include call conferencing, voicemail, call forwarding and voice to email. One particular feature which especially helps boost the image is the virtual receptionist who takes calls with a professional customized greeting, receives mages, and routes calls to the extension of the company’s choice.  Even if the company employees are in all different location, a virtual PBX allows for continuous communication.

The system is also fairly inexpensive. With options to choose the features you want and no extra hardware needed, costs are kept low. International and long distance calls can be made at reduced rates as well.

The idea of virtual PBX has evolved greatly over time. Originally, in-house operators would control the phone system. Now, they can connect computer modems and other types of technology. In a hosted PBX system, an outside company manages the private system so that a small business does not have to maintain a separate staff to keep the business running.

Messaging, call forwarding, and call waiting are features offered by many PBX providers. More advanced calling features such as automatic dialing and e-mail forwarding are offered by many too at a reasonable price.  Simply stated, a company can track online data and achieve remote collaboration without extra investing. Additionally, virtual PBX systems require no extra hardware which means lower startup costs.

One of the main appeals of a PBX system is that It increases a company’s professional image and credibility by helping it appear larger and more centralized. Even if a company lacks a single shared office space, a virtual PBX system can give it this image with the virtual call center.  In the end, the system takes the stress off call management and allows the company to take more time to improve other quality aspects of their business

More Features, Less Hassles

Virtual PBX systems work in the same manner as larger and costlier PBX systems often found in large offices. The main difference is the whole system will be hosted by your PBX provider. When receiving calls, callers will be greeted with a main welcome greeting. They will then hear an interactive menu to help them find the right department or employee in your office. Virtual PBX systems are also capable of forwarding incoming calls to any mobile phone or telephone number of your choice.

Virtual PBX systems are ideal for both small and medium size business firms as unlimited extensions allow your phone system to grow with your business. You can also configure your virtual PBX to automatically re-route unanswered calls to other extensions, providing clients better customer service. The away greeting and voicemail features in a PBX system are helpful for your customers, particularly those calling after business hours.

Enhance Your Business Image

Apart from managing your telephone needs, a virtual PBX system includes features like call forwarding, voicemail to email delivery, caller ID, fax to email, call screening, dial by name directory and live call transfer. Informational extensions can also be used to play advertisements of your products and services.

Features of the Virtual PBX System

Virtual PBX offers a variety of professional features including call forwarding, caller ID, live call transfer, call screening, music on hold, custom greetings and many more. With the online management system, you can customize many virtual PBX features in a matter of seconds. Main greetings, voicemails and on-hold music can be customized to your business needs. No important call will be missed and with a VirtualPBX you can communicate professionally and proficiently with your customers.

Other features including voicemail and voicemail to email are also available through our virtual PBX system. Have your voicemails emailed to you and never miss an important message. You can also ensure callers never hear a busy signal.  Unanswered calls will be sent to your voice mailbox.

Solutions for a Virtual Office

With advanced features, a virtual PBX can connect business calls to any number, at any location, at any time. With call routing options, auto attendant acts as an interface between businesses and callers. Professional call diverting features include a dial by name directory and dial by extension option. Our virtual PBX also offers unlimited extensions, allowing for every employee and department to have their own personalized extensions at no extra charge. Toll free numbers are available along with local numbers to help you achieve either (or both) a nationwide presence or a presence in a local market.

The communication needs of small businesses are best satisfied by virtual PBX for a fraction of the cost of large system. A virtual PBX includes a number of great features and starts at just $9.95 a month.

Toll free numbers

Toll free numbers (800 numbers) are the most common types of phone numbers for businesses. A toll free number provides small business with a professional image. You can also get local numbers to give your business a local presence. This is especially great if you are located outside of the city in which you are conducting business.

Main Greeting

The main greeting is great way to direct incoming calls to the appropriate line or voicemail while at the same time making callers feel welcome. Customize yours to suit your business.

Call Forwarding

Call forwarding allows you to have calls routed to the number of your choice. Forward calls to any number on any phone, whether it is a cell phone while you are on the road or an actual phone in your home or office. Call forwarding is a great feature for those on the go and is flexible to suit your needs. Change call forwarding numbers at anytime, ensuring you never miss a call.

Dial by Name

A dial by name directory gives your callers the ability to find employees even if they don’t know their extension. This helps your callers find who they are looking for and makes your SMB appear bigger.

A virtual PBX is instrumental in creating your virtual office and can help improve the appearance of your small business.  With great features and a low cost, a virtual pbx is a simple solution to running a business.